Privacy Policy
Last Updated: May 13, 2025
1. INTRODUCTION
QFlex (“we,” “our,” “us,” “Company”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://qflex.com.ng (the “Site”) or use our digital marketing services (collectively, the “Services”).
We understand the importance of protecting your personal information and recognize our responsibility to handle it with care. Please read this Privacy Policy carefully to understand our practices regarding your information and how we will treat it. By accessing or using our Site or Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy and our Terms of Use.
2. INFORMATION WE COLLECT
We collect several types of information from and about users of our Site and Services, including:
2.1 Personal Information
Personal information is information that identifies you as an individual or relates to an identifiable individual. The personal information we may collect includes:
- Contact details (such as name, email address, postal address, phone number)
- Business information (such as company name, job title, department)
- Account login credentials
- Billing information (such as billing address, payment information)
- Marketing preferences
- Social media handles
- Profile pictures
- Any other information you choose to provide
2.2 Non-Personal Information
We also collect non-personal information that does not directly identify you, including:
- Browser and device information
- Operating system
- IP address
- Usage data (such as pages visited, features used, time spent on the Site, click-through data)
- Location information (general location based on IP address)
- Demographic information
- Cookies and similar technologies data
- Aggregated data
3. HOW WE COLLECT INFORMATION
We collect information in the following ways:
3.1 Information You Provide to Us
We collect information you provide directly to us when you:
- Fill out forms on our Site
- Create an account
- Subscribe to our newsletters or marketing communications
- Request information or services
- Participate in surveys, contests, or promotions
- Contact our customer support
- Interact with us on social media
- Provide testimonials or reviews
- Upload content to our Site
3.2 Automatic Data Collection Technologies
As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
- Cookies: Small data files stored on your device that help us improve our Site and deliver a better and more personalized service.
- Web Beacons: Small electronic files that allow us to count users who have visited certain pages or opened an email and for other related website statistics.
- Log Files: Track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Analytics Tools: We use tools like Google Analytics to help us understand how visitors use our Site.
3.3 Information from Third Parties
We may receive information about you from third parties including:
- Business partners
- Social media platforms
- Marketing and advertising partners
- Public databases
- Data enrichment services
4. HOW WE USE YOUR INFORMATION
We use the information we collect about you or that you provide to us for the following purposes:
4.1 Provide and Manage Services
- Deliver the Services you have requested
- Process payments and transactions
- Create and manage your account
- Respond to your inquiries and fulfill your requests
- Provide customer support
- Send administrative information
- Facilitate communication between us
4.2 Improve Our Services
- Understand how our Services are being used
- Develop new products, services, features, and functionality
- Conduct research and analysis
- Monitor and analyze usage and activity trends
- Improve the user experience
4.3 Marketing and Communications
- Send you marketing communications about our products and services
- Deliver targeted advertising
- Conduct promotions, contests, surveys, or other Site features
- Communicate changes to our Services
- Measure the effectiveness of our marketing efforts
4.4 Legal and Security
- Protect our rights, property, or safety, and that of our users or others
- Detect, prevent, and address technical issues, fraud, and illegal activity
- Comply with legal obligations
- Enforce our Terms of Use and other agreements
- Resolve disputes
5. DISCLOSURE OF YOUR INFORMATION
We may disclose personal information that we collect or you provide as described in this Privacy Policy:
5.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
- Payment processors
- Hosting providers
- Analytics providers
- Customer service providers
- Marketing and advertising partners
- IT support and maintenance
- Professional advisors
5.2 Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction.
5.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5.4 Protection of Rights
We may disclose your information to protect and defend the rights, property, or safety of QFlex, our customers, or others.
5.5 With Your Consent
We may share your information with third parties when you have consented to such disclosure.
6. DATA RETENTION
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.
When we no longer need to use your information, we will remove it from our systems and records or take steps to anonymize it so that you can no longer be identified from it.
7. DATA SECURITY
We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk.
8. YOUR PRIVACY RIGHTS
Depending on your location, you may have certain rights regarding your personal information, including:
8.1 Access and Information
You have the right to request access to your personal information that we hold about you and to receive a copy of that information.
8.2 Correction
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
8.3 Deletion
You have the right to request that we delete your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.
8.4 Restriction
You have the right to request that we restrict the processing of your personal information in certain circumstances.
8.5 Data Portability
You have the right to receive a copy of your personal information in a structured, machine-readable format and to transmit that information to another controller.
8.6 Objection
You have the right to object to the processing of your personal information in certain circumstances, including processing for direct marketing.
8.7 Withdraw Consent
Where our processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided in section 15 of this Privacy Policy. We may require specific information from you to help us confirm your identity and ensure your right to access your personal information or to exercise any of your other rights. This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
9. INTERNATIONAL DATA TRANSFERS
QFlex is based in Nigeria, and the information we collect is governed by Nigerian law. If you are accessing our Site from outside Nigeria, please be aware that information collected through the Site may be transferred to, processed, stored, and used in Nigeria and other countries. Your personal information may be subject to the privacy laws that are different from those in your country of residence.
By providing your personal information to us, you consent to the transfer, processing, storage, and use of your information in accordance with this Privacy Policy.
10. CHILDREN’S PRIVACY
Our Site and Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Site or through any of its features, register on the Site, make any purchases through the Site, use any of the interactive features of this Site, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use.
If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us using the contact information provided in section 15.
11. COOKIES AND TRACKING TECHNOLOGIES
11.1 What are Cookies
Cookies are small text files that are placed on your device by websites that you visit. They are widely used to make websites work or work more efficiently, as well as to provide information to the website owners.
11.2 How We Use Cookies
We use cookies for the following purposes:
- Necessary cookies: Essential for the operation of our Site.
- Preference cookies: Enable the Site to remember information that changes the way the Site behaves or looks.
- Statistics cookies: Help us understand how visitors interact with the Site by collecting and reporting information anonymously.
- Marketing cookies: Used to track visitors across websites to display relevant advertisements.
11.3 Managing Cookies
Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. The help function within your browser should explain how to do this. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to manage cookies across a number of different browsers.
Please note that if you disable or refuse cookies, some parts of our Site may become inaccessible or not function properly.
12. THIRD-PARTY WEBSITES AND SERVICES
Our Site may contain links to other websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. The inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators.
13. SOCIAL MEDIA FEATURES
Our Site may include social media features, such as the Facebook Like button, and widgets, such as the Share button or interactive mini-programs that run on our Site. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.
14. CHANGES TO OUR PRIVACY POLICY
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this Privacy Policy. The updated Privacy Policy will be effective as soon as it is accessible.
We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes on our Site or by directly sending you a notification.
15. CONTACT INFORMATION
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at:
QFlex
Email: contact@qflex.com.ng
Phone: +2348036509056
We will respond to your inquiry as soon as reasonably possible and within the time limits prescribed by applicable law.
16. DATA PROTECTION OFFICER
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions regarding this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our DPO using the details set out below:
Email: dpo@qflex.com.ng
Phone: +2349057775935
17. COMPLIANCE WITH NIGERIAN DATA PROTECTION REGULATION
We comply with the Nigeria Data Protection Regulation (NDPR) 2019 and other applicable data protection laws in Nigeria. In accordance with the NDPR, we:
- Process personal data lawfully, fairly, and transparently
- Collect personal data only for specified, explicit, and legitimate purposes
- Ensure personal data is adequate, relevant, and limited to what is necessary
- Ensure personal data is accurate and kept up to date
- Store personal data for no longer than necessary
- Process personal data securely
- Are accountable for and demonstrate compliance with these principles
18. DATA BREACH NOTIFICATION
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority without undue delay and, where feasible, within 72 hours after becoming aware of the breach. We will also notify you without undue delay if the breach is likely to result in a high risk to your rights and freedoms.
19. CROSS-BORDER TRANSFERS
If we transfer your personal information outside of Nigeria, we will ensure that such transfers are conducted in accordance with the NDPR and other applicable laws. We will implement appropriate safeguards, such as standard contractual clauses, to protect your personal information.
Thank you for taking the time to understand our Privacy Policy. By using our Site and Services, you acknowledge that you have read and understood this Privacy Policy.
